Contact Us
Please feel free to get in touch to discuss your next merchandise and marketing project.
Don’t forget we can source any products and create bespoke merchandise. We also offer fulfilment and distribution, more info on this can be found below.
FAQ’S
The below may answer some of your questions about our online ordering. We are always excited to hear from you and love to help so please do get in touch if you have any further queries.
Why can I not order and checkout if my address is not mainland UK and how much is delivery?
If you would like to order merchandise and deliver to outside of the UK you will need to request a quote. One of our sales team will contact you with shipping costs and process your order for you. This process also applies when you have multiple shipping addresses. Standard UK mainland shipping costs are here:
Delivery Cost: To one single mainland UK addresses
Order Value (Exc VAT) Delivery Cost (Price includes VAT)
£0 to £499.99 £30 Delivery costs
£500 to £999.99 £40 Delivery costs
£1,000 to £1,999.99 £45 Delivery costs
£2,000 and above £FREE
What might cause a delay in production?
If the artwork is not in the correct format there could be delays in approving the proof, this can cause delays in starting production. Correct format is vectored EPS and high resolution PDF. We usually require your brand Pantone colour/s for printing, if you don’t have these one of our team will match it to the closest available match, for your approval.
Occasionally, if deliveries are coming from overseas there can be delays through customs or if there are other circumstances outside of our control such as extreme weather conditions, so you should always allow extra time if you have important deadlines to meet.
I've placed my order - what happens next?
Thank you for your order!
We really appreciate your business.
You will receive an order confirmation to your registered email address. One of our team members will be your dedicated point of contact and will check your artwork and supply you with a visual
proof to approve. We’ll only go to production once you’re completely happy with how your visual looks – once you have approved our final proof it will be 5-7 working days for delivery of your order.
If there’s any issue with the artwork, such as quality, colour matching, artwork file type, etc our in- house design team will do everything they can to assist you.
Do you offer credit or do I pay before I order?
We have set up this online shopping platform specifically for those of you who wish to take control of your own ordering, you choose the item, quantity, branding and make payment at the time of ordering. Much like any other online purchase, we’ll just check everything is correct before production, such as your artwork. If you are a company which can only provide a PO at point of ordering we can offer you a credit application – please enquire directly with us for this.
Bounce Creative Designs
Unit 18 Clyde Terrace,
Forest Hill, London,
SE23 3BA
Bounce Creative Designs
Unit 18 Clyde Terrace,
Forest Hill, London,
SE23 3BA
Leeds
Sovereign Chambers,
46 Park Place, Leeds
LS1 2RY
Fulfilment & Distribution Centre
22 Parkside, Potters Way
Southend on Sea
SS2 5SJ
Telephone:
020 8318 9603
Email:
sales@promo-brand.co.uk
